Shipping &
Return Policy
Clear, simple policies for a smooth experience.
Processing time: Orders ship in 24-48 hours (Mon-Sat).
Delivery time: 3-7 business days depending on location.
Tracking: You'll receive a tracking link by email/SMS once shipped.
Delivery time: 7-10 business days after dispatch.
Rates: Shown at checkout.
Duties/taxes: Buyer's responsibility.
7-day easy exchange on unworn items in original packaging.
For returns, we offer store credit once the item passes QC.
Custom-made pieces and size-specific name bracelets are not returnable unless defective.
Order Confirmed
Your order has been received and is being prepared
Processing
Your order is being carefully packed with love
Shipped
Your order is on its way to you
Delivered
Your item has arrived safely
If your item arrives damaged, contact us within 48 hours with photos. We'll sort it.
How to request: Email support@gemaurajewelry.com with order ID, issue, and photos.
Need Help?
Have questions about shipping or returns? Our customer service team is here to help.